Shipping, Returns, & Cancellation Policy
Within all areas of Hong Kong/Kowloon/N.T., we ship via S.F. Express or will arrange for personal delivery.
For orders over 700HKD, shipping is complementary. For orders below 700HKD, a charge of 30HKD local delivery will be added.
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For international orders, parcels will be shipped via SF Express (within most of Asia) or Fedex (or other upon requested). This is to ensure safety and security of your crystals. All parcels will have tracking numbers so you will know where your crystals may be on their journey to your home. For International shipping, please note that you will be responsible for any additional import taxes, tariffs, etc.
Should you have any concerns prior, please contact us.
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All of our crystals are natural, not lab-grown, or treated. Some, such as spheres, palm stones, tumbles, or skulls, have been polished or carved, but the majority are raw, natural, and 100% from Mother Earth. All photographs have been taken in natural day/Sunlight. All crystals are sold as they are and non-refundable, and so we hope that you may choose and purchase consciously and carefully.
For returns, we ask that you contact us with your concerns first.
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Cancellation Policy for Readings & Sessions:
For all readings or sessions, appointments can be rescheduled within 24 hours with no fee; if cancelled within 12 hours of the originally scheduled appointment time, the full amount is still charged.